OPM - Operations Management

This course addresses advanced concepts, principles, and techniques of operations management. Students will relate these Operations Management concepts to businesses and examine the value of this information in the workplace and how management implements this information to achieve continuous improvement. Emphasis will be placed on how the operational process applies these methods to the products and service industries in both private and public sectors. This course presents the nature and methods for managing industrial and manufacturing organizations from an operational perspective.

This course focuses on the supply chain management processes used by various types of organizations, with emphasis on how logistics supports supply chain management. Topics will include forecasting, planning, supply chain design and control, sourcing and procurement, and inventory and distribution, with an emphasis on lean operations and quality control.  Both manufacturing and service industries will be examined. Upon successful completion of the course, students will be able to apply supply chain management and logistics concepts to a firm’s strategic operations.

This course provides students with the opportunity to apply operational concepts and methodologies in a highly interactive simulated environment.  Students will focus on key areas of supply chain strategies, logistics, and operations management, including such topics as positioning, fulfillment, capacity, forecasting, transportation, and data analytics for both goods and service-based industries and firms. Quality control and improvement as well as project management methods are also covered.   Upon course completion, students will be able to assume the role of an operations manager, to implement strategic decisions, and to manage processes and people while providing an enhanced customer experience.